Refund policy

Returns & Refund Policy

30-day returns

You can return any item within 30 days of receiving it, for any reason. Returns are free: we send you a prepaid return label.

Right of withdrawal (EU and UK)

If you live in the European Union or the United Kingdom, you also have the statutory right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. Our 30-day return window is longer than this and applies to all customers, including items bought on sale. Your statutory rights are not affected by this policy.

Condition of returned items

Please return items unused, in the condition you received them and, where possible, in the original packaging. You may try items on as you would in a shop. If an item shows signs of use beyond what is needed to check it, we may reduce the refund by the loss in value.

Items that cannot be returned

For hygiene reasons, sealed items such as socks, insoles and personal care products cannot be returned once the seal has been opened after delivery. Gift cards cannot be returned. This does not affect returns of faulty items.

How to return an item

Email contact@mylunaro.shop with your order number and the item(s) you want to return.
We reply within 1 business day with a prepaid return label and the return address.
Pack the item securely and drop it off with the carrier.

Refunds

We refund the full price of the returned item(s) and, if you return your whole order, the original standard shipping charge (shipping is free on all orders). Refunds are made to your original payment method within 14 days of us receiving your return, or your proof of having sent it, whichever is earlier. Your bank may need a few extra days to show the credit.

Exchanges

Need a different size or colour? Contact us and we will exchange the item free of charge, subject to availability. Alternatively, return the item for a refund and place a new order.

Damaged, defective or wrong items

If an item arrives damaged, defective or is not what you ordered, contact us with your order number and a photo. We will send a free replacement or give you a full refund, including any shipping costs. You also keep your statutory warranty rights for faulty goods.